What our Customers say...


Production Manager Mr. Jesse Bauer and his crew members Michael Butzen were fantastic in their professionalism, knowledge and customer service abilities to get our situation cleaned up in a very short time frame.  We are very happy to have had the opportunity to work with such dedicated people who care about their customers and the high quality of work they provide.  SERVPRO of Rapid City should be proud to have this supervisor and his crew as valuable employees!  Thank you so much for all you guys do!

Great work, accommodating and extremely helpful!

Customer service was great!  Saved my carpet and wonderful personnel.  Thank you. 

Looking forward to additional services provided by SERVPRO of Rapid City.  Excellent service!

SERVPRO of Rapid City were very quick to get to the property, even walked through the snow as the road was not fully plowed.

We appreciated the professional service.  Also appreciated the way everything was cleaned up nicely when they technicians left.

Could not have been more informative and friendly.  Thank you!

All the staff that I encountered during our unfortunate water damage to our house were all very friendly, polite and helpful. From the moment they walked through the doors into our home I never once second guessed my decision to call them. They helped relieve so much stress from my husband and I and I never once questioned whether or not our things were being properly taken care of

Your staff was very informative and polite.  They listened to my instructions on the tough stains and spent extra time on cleaning them.  I would highly recommend your service!

Very polite.  Michael and Chris were pleasant and professional.

Thank you for a job well done!

Thank you so much for your professionalism and kindness at this sad time of our lives.  

Thank You!  The technician was excellent!  Courteous, thorough and explained every step of what he was doing. 

Thank you everyone, we are so happy with what you did for us.  Professional, Kind, Fun crew...  You are #1 in my books.  Definitely recommend SERVPRO to everyone & everywhere...  Thank you again

SERVPRO did an excellent job cleaning the air and heat ducts of my condo rental. Their team of workers were very professional and efficient. I'd highly recommend this company.  

Because the men responded on the evening of Halloween we really thought they would show up in Superman costumes because that is what they were...supermen. We cannot praise them enough, the service is wonderful. They arrived at our flood within half an hour with exactly what they needed to help us.

What a blessing to have Jesse and Randy here, and to have had Dave help arrange this appointment!! These guys are absolutely terrific, I sincerely mean that! Wonderful representatives of your corporation!!

Wonderful service, awesome work. They took very good care of us and the mold we had.

Thank you so much for the service you provided and for the quality work that you do. I would not hesitate to recommend your company to my friends and acquaintances. 

SERVPRO does a great job and has very professional employees!

I have never been so impressed by any business in my life as I am with SERVPRO of Rapid City!

Everyone is so professional, personable, and provide stellar service.

They are wonderful and I recommend them highly!!

The SERVPRO of Rapid City crew are Rockstars! After our large water loss, they were on-site right away making sure they kept us updated on the steps that were needed to remedy the situation. Thank you to the SERVPRO team for their hard work!  

The cleaning crew was superb! Jenae made our house shine. We would definitely recommend SERVPRO of Rapid City to our friends and family.  

The SERVPRO crew was amazing. They came in and helped us find the cause of the leak in our house that was causing the damage. They explained in detail the steps they would take to dry and clean the damaged areas. They were professional and courteous! 5 Stars! 

We were very pleased with the prompt response and professional resolution to drying out and mitigating water damage to our home. I would highly recommend SERVPRO of Rapid City.

Great work! Very responsive and helpful. Paid attention to the details and kept me informed. Fast and easy service!

First class business. 
I recently had a dishwasher line leak under the kitchen cabinets which before we knew, it had caused some mold and water damage. Having a contractor in your house can upset your everyday routine. However, Dave and crew were respectful, kept us informed of the process from cradle to grave, and left the place spotless each day.
I would recommend their services to anyone who asks. It was a great experience to something most would dread.
These are the unsung heroes who get the job done, the right way and with the customer always in mind. Thank you, again!
Kevin and Kimberly Reagan

Highly recommend in a time of need!!! They came out late at night and did a great job.....Jesse and Dave were great to work with and made a terrible situation tolerable....

Very prompt, professional and did a great job of explaining the process.

SERVPRO in Rapid City is a first class operation, owned and professionally operated by local residents.

I will refer clients, friends, family, or anyone else in need of their various services. I enthusiastically refer without any reservations, for I myself am an extremely satisfied customer.

Thank you so much for the excellent care and consideration you have shown me. You have set the bar very high for others in this industry and should be very proud of your accomplishments.

Dave!  Thank you for handling this situation.

They showed up right away and took the time necessary to explain their recommendations and services.  Our septic system backed up in our basement.  My husband was treating for cancer at the time therefore it was imperative that it be decontaminated asap.  Due to medical expenses, I also needed to keep the cost as low as possible.  They were thorough and did everything they said they would do.  Kim at SERVPRO didn't know me from Eve, yet when I called her to explain I couldn't pay the invoice within 30 days due to unforeseen circumstances, she trusted what I told her to be true and was so kind and compassionate toward my situation.  This is a great company who does great service, with EXTREMELY GOOD PEOPLE running it.  I highly recommend SERVPRO of Rapid City.  If you aren't sure if they can help with your situation, I urge you to call them and trust what they tell you.  They won't steer you wrong.

Wow! Thank you so much for all your guy’s hard work! They did an excellent job! I really appreciate their efforts and willingness!



Thank you for the great service!

They did an amazing job fixing my downstairs basement after my water heater broke!!!  Between treating some mold spots on the wood, cutting out and replacing drywall and even laying new texture they did a great job and would highly suggest them to anyone else!!!

We called late at night and they came right away!  They were more than helpful and I cannot say enough good things about them!  I would not hesitate to recommend them!