Recent Posts

Why sump pumps fail

4/3/2020 (Permalink)

diagram of a sump pump Keep your sump pump in tip top shape

Power Failure

Your primary sump pump should not be treated any different than any other appliance in your home - without power, it is completely worthless.  As a safeguard, invest in a high-quality battery back-up sump pump.   A battery kept continually charged by the backup system operates a separate pump linked to the discharge pipe, providing you hours of protection until power is restored. Some backup pumps even monitor the condition of the battery and alert you when it needs to be replaced.

Frozen Discharge Pipe

If the discharge pipe is not installed pitched properly, water will collect and eventually freeze, causing a blockage. 

Switch Stuck in Place

There are several different types of sump float switches.  Vertical and tethered floats are the most common.  Vertical floats seem to work the best as tethered floats are known for getting stuck on the side walls of the sump pit (resulting in a flooded basement). 

Over-worked / Under-Powered Sump Pump

Not all pumps are created equal.  Make sure you install the correct horsepower pump capable of keeping up with your flow of water.   

Old Age

It is generally recommended that sump pumps should be replaced every five to seven years in order to be reasonably safe. Don’t wait until it’s too late!

Have a water damage from a sump pump failure? Call SERVPRO of Rapid City at (605) 388-3000

Are you ready for disaster?

4/3/2020 (Permalink)

House on fire Make sure your ready for all everything!

Have You Planned?

Preparing Your Home for an Emergency

Have you ever stopped to wonder what it is like for those who have suffered the loss of everything they own and love in a home fire? Have you ever wondered what it would be like if it were you?

If you have stopped to think about the impact a fire or other related emergency could have on you and your family, then you’re a step ahead! If not, it is time to start emergency planning now because the best thing you can be in the event of an emergency is, ready.

It is important to keep in mind every second counts and having a plan in place could mean the difference between life and death.

Here are some tips to help properly prepare:

  1. Plan and practice your emergency escape route
  2. Locate all known and potential exits from your home
  3. Purchase a home fire extinguisher and store it in a safe, easy-to-locate place
  4. Install and properly maintain a smoke detector
  5. Ask your local fire department to inspect your home for fire safety

In addition to the steps mentioned above, SERVPRO offers an Emergency Ready Profile for your home or business. This profile contains all important information such as water and gas shut off locations and key contacts in one convenient location.

If you are interested in getting your home or business ready for a possible emergency, call us today! (605) 388-3000

We Strive to Restore your Life to the way it was.

4/2/2020 (Permalink)

picture of a person helping a person up a hill and a quote from the Dalia Lama "our prime purpose in life is to help others" We are here to SERV

What happens when your smoke detector goes off in the middle of the night? Well, for most of us, we get up, grab the kids and pets, and then evacuate. At that moment, we aren't thinking about our things, the memories saved in the pictures on your wall. At that moment, all we can think about is getting our family out safely.

Then the shock sets in. You are watching your home burn, and it hits you, the realization of what is happening, and you start to think of everything you had to leave inside. The fire department shows up, puts out the fire, the house is boarded up and you either must stay with a friend, family member or in a hotel.

The next day you arrive on-site with a restoration team. Feeling a little hopeless as you go through your home seeing the destruction from the fire, not knowing there is still hope. The restoration company is telling you how they can save that old chest your grandmother passed down, or they can restore the pictures on the wall.

Here at SERVPRO of Rapid City, we are here to walk with you through those times. We can help pack up the house, taking special care that nothing else gets damaged before we start restoring your home to what it was before the fire. We have special equipment to help remove the smell of smoke from the undamaged parts of the house while we work diligently to give you back your home. And when that day comes, we will greet with smiles as we say Welcome Home.

Property Managers Wanted!!

4/1/2020 (Permalink)

Picture of house on clip board and people shaking hands We work great with property managers!!!

At SERVPRO of Rapid City, we work with a wide range of types of property managers.  The term property management is defined as:

The process of managing property that is leased to a tenant. This includes handling all day-to-day activities that are centered around this specified property. Properties may include residential, commercial and/or industrial real estate including single family dwellings, apartment complexes, hotel facilities, condominium units and shopping centers.  

We know that property management encompasses an exponentially large pool of possible remediation/maintenance scenarios. We have developed customized cleaning services to meet the needs of each type of the property management industry. We have undergone additional training targeted towards facing the mitigation challenges that a large or multi-tenant property may present. We are also in the business of operating a business, so most importantly we understand that downtime means revenue lost. We have the experience to get any job, no matter how large, done quickly and efficiently. We also offer a free service to help you prepare for the unexpected. Our Emergency Ready Profile can help save time and money should you experience damage. Call our offices at 605-388-3000 for more information or if you would like to put together an ERP please call our office to schedule a time.

Is your kit ready?

3/30/2020 (Permalink)

picture of an emergency kit Kit for 2 people for 3 days

The American Red Cross encourages that each household and car have a preparedness kit, but unfortunately only 51.5% of US homes reportedly have an emergency kit ready. Kits should include the following:

  • water
  • canned food
  • a can opener
  • flashlights
  • batteries
  • including enough food
  • water for each person in your household for 5 days

Start with a power outage kit, grab an old backpack or duffel and add in plenty of bottled water, battery-operated radio and clock, flashlight for each member of your household including extra batteries, non-electric can opener, list of emergency phone numbers including family and friends and a first aid kit.

SERVPRO of Rapid City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. We can handle any size disaster!

Call SERVPRO of Rapid City (605)388-3000

Some water leaks/floods need professional help!

3/26/2020 (Permalink)

picture of a flooded living room Call for help

Most water damage in the home is in the bathroom or the kitchen. Usually, leaks and spills require mopping up and potentially replacing the wall in front of the pipe that leaked. However, there are times that the leak went unnoticed or occurred in an area of the house, such as the basement, where you may not visit regularly. In these cases, you may need to use different methods to restore your home to preloss condition. 

Dealing with this type of considerable spill water damage in the Black Hills requires specialized extraction techniques and equipment. In the winter months, a massive spill requires even more care due to freezing temperatures requiring the house to remain heated so that the water does not freeze within the home or in the pipes. 

Depending on the amount of water and the location of the spill, SERVPRO technicians may need various types of extraction equipment. 

Portable Extractors

Portable extractors like light wants are used for smaller amounts of water extraction or for hard to reach places after technicians complete the heavy-duty extraction, using them in conjunction with truck-mounted extractors and submersible pumps. 

Truck Mounted Extractors

Truck-mounted extractors use powerful vacuums to suck out the water, working off the work truck's fuel, requiring no on-site power. For standing water in a basement, this type of extractor is ideal if there is access through a basement door or window as the hose length can be an issue. Truck mount waste tanks hold between 70 and 100 gallons. 


Electric submersible pumps and high-pressure pumps are the two pumps most likely used when a basement has more than two inches of standing water. Electrical submersible pumps commonly referred to as sub pumps are the most typical; however, if the basement requires a high amount of lift, the high-pressure pump may be a better option since it gives a stronger discharge. Both pumps do not handle solids well but can move 1000 to 6000 gallons of water per minute. 

Regardless of the type of extraction equipment used, SERVPRO water restoration technicians safely dispose of wastewater according to local and state ordinances. 

For 24/7 assistance, contact SERVPRO of Rapid City at 605-388-3000. We're Faster to Any Size Disaster.

The extreme Tempeture changes and cause peps to break!

3/26/2020 (Permalink)

picture of thawing pipe that has broke Make sure to keep pipes warm

Winter weather can bring about more issues than just slippery roads and heavy snow to shovel. With the sudden drop in temperature and immediate increase, we are at risk of pipes bursting, which can cause a major water damage disaster at your house or business.

With the extreme cold comes an increased risk for frozen pipes in cooler areas of your home or business.  Here are some tips to help prevent pipes in areas such as basements, attics, garages, and kitchen cabinets from freezing during the coming cold snap:

  • Open faucets slightly to let water drip or slowly trickle during extreme cold.
  • Keep your heat set to a consistent temperature 24/7.
  • Open kitchen cabinets to let warm air circulate near the plumbing, especially those near outside walls.
  • Consider insulating pipes in especially cold areas of your home like crawlspaces or attics.

If you experience water damage, call the SERVPRO of Rapid City team of trusted professionals 605-388-3000. Our experienced crews are always here to help

We are Here to Help: Bio-Hazard Clean up!

3/26/2020 (Permalink)

Biohazard Symbol We are Here to Help

SERVPRO of Rapid City is trained and equipped to respond to any type of biohazard situation. We can clean up crime scenes, hoarding, animal and human waste, and unattended death. This is not the most pleasant part of our job, but it is critical that it is handled properly. Here are a few types of biohazards, with an explanation of what they entail.

Unintended Death:

When a loved one passes away, and discovered after the fact, some cleanup is often necessary. We are aware that this situation can be very stressful for friends and family of the deceased.  The technicians at SERVPRO of Rapid City respond to these jobs with compassion and perform the necessary services quickly and safely. It is our goal to provide our cleanup services in a caring manner, and to try to alleviate some of the stress, allowing you and your family to move forward.


Hoarding can often develop into a biohazard situation. Excessive household garbage and spoiled food are common in a hoarder house. This can attract insects and rodents, and dangerous bacteria can be present throughout the home.

Other Types of Biohazards:

Sewage backups, certain medical emergencies, and crime scenes are examples of other biohazards that require special attention. Bacteria, viruses, and other pathogens may be present. Special cleanup procedures and products are critical to ensure the health and safety of the occupants of the property.

If you have a biohazard problem that requires immediate attention, call SERVPRO of Rapid City anytime. We can respond rapidly, while handling the situation with dignity and respect.

The flame is not the only destructive force behind a fire!!

3/24/2020 (Permalink)

Room full of smoke Smoke/soot can cause more damage than the flames can.

When a fire happens in your home or place of business, it's not always a total loss, but the mess that is left behind from the smoke/soot and putting out of the fire itself can make it seem like a total loss! Smoke gets into everything in your home/business and the odor that is left behind is awful. 

Smoke affects various materials in different ways. The temperature and type of fire can cause different forms of smoke that will damage your home in different ways. Smoke is actually made of small particles of the fire itself and is a toxic hot speck that damages the surfaces as it lands on it.

Not all fires are big fires, and not all smoke damage is caused by a direct fire. In fact, it's the fires that we don't think that much about, like smoke from a fire outside that sneaks into your home. This type of smoke damage can go unnoticed for a long time, all the while damaging the surface that it's on as well as leaving behind a lingering odor.

You may find yourself wanting to brave the mess yourself, BUT it's not always the safest for you to do on your own. If you have suffered a fire, chances are that the conditions are unsafe. The structure may be falling apart and the smoke damage combined with the water is very slippery.

Odds are that if a fire has occurred, there will be a need to secure the area and clean up the debris before a decision can be rendered on its safety.

Thankfully, SERVPRO of Rapid City can help with this. We have the equipment and experience to secure your home and get it ready for restoration.

Every fire presents its own set of circumstances and poses its own set of problems. A good process that is followed is:

  • Emergency Contact (When you first call us).
  • Inspection and Fire Damage Assessment.
  • Immediate Board-Up and Roof Tarp Service (if needed)
  • Water Removal and Drying (if water damage is present)
  • Removal of Smoke and Soot from All Surfaces.
  • Cleaning and Repair
  • Restoration

Odor elimination is a big part of the restoration process as well. SERVPRO technicians are IICRC certified in odor removal.

Some odor removal basics are as follows

  • Remove the source of the odor, i.e. burnt wood and building materials safely
  • Cleanup begins and the deodorization begins. Smoke and soot residues can deposit on and even penetrate the various surfaces such as walls and ceilings. SERVPRO technicians clean
    different surfaces depending on the type of surface and residue deposited on it.
  • Sealing if needed. Generally, sealing is not needed. But if the damage is extensive and the removal of the source is too expensive or impractical, it is the recommended option.

If you believe that you have unchecked smoke damage or have lingering odors, give us a call today at (605) 388-3000 and we'll gladly come and serve you or your business.

When life get stormys call SERVPRO of Rapid City to clean it up. (Your property that is)

3/24/2020 (Permalink)

SERVPRO Diaster Trailer The right equipment for every job.

Property Damage from a Storm

Some storms can deliver more than thunder and lightning. Springtime storms can bring powerful winds, hail, heavy rains and severe damage to property. If your property is damaged from a storm, SERVPRO of Rapid City can clean it up.  As 24-hour emergency restoration company that lives in the same area as you, we know when these storms happen and are prepared.

Storm Damage at your Home or Business

Spring storms usually involve water damage, water in the basement, or rain entering a building through a roof or window.  Aside from making sure everyone is safe (including pets), the next step is to stop any further damage from happening.  SERVPRO of Rapid City will provide temporary closures to any open areas before beginning remediation and restoration.  What does that mean?  We will remove any standing water and/or debris and start drying the property. We will work with contractors to repair damage to the structure. 

Commercial to Residential Restoration After a Storm

As part of the national Disaster Recovery Team, SERVPRO of Rapid City is fully prepared to respond in force to any size disaster, bringing all the people and equipment necessary, including our disaster trailer.

If you have a water problem or wind has damaged your home or office, call SERVPRO of Rapid City.