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Increase Your Preparedness Before Severe Weather Strikes | SERVPRO® of Rapid City

5/21/2020 (Permalink)

person on a white tablet using weather alert app If your home has been impacted by storm damage, SERVPRO of Rapid City will respond quickly to assist in any repairs.

When a thunderstorm is in the area, it is difficult to determine how much damage will be done. Storms can be unpredictable in their patterns, causing severe damage in one area and no damage in another. For this reason, it is important to always be prepared when storms are in the forecast, as you never know what the outcome will be.

By being aware of weather notice terms, making sure your household is ready and having reliable access to weather updates, you can be as prepared as possible for a severe storm to come through the area.

Be Aware of Weather Notice Terms

The notices issued by local weather officials are a helpful way to receive pertinent information regarding your threat level and the next steps to take toward safety. The issuance of a severe weather watch means to stand by and stay informed—conditions point to severe weather occurring, but it has not yet begun. When a severe weather warning is issued, that means that severe weather is active in the area and you should take the appropriate actions to get to safety and stay in place.

Make Sure Your Household Is Ready

While you may not think of an emergency kit as something you use during storms, it is actually a great thing to have on hand. Electricity will often go out, making non-perishable food, filtered water, flashlights and batteries must-haves. It is also wise to make sure you have simple medical supplies handy. You should also designate a safe spot to hunker down while the storm is in your area, such as a bathroom or ground floor hallway, to protect your family from the elements.

Have Reliable Access to Weather Updates

Though our cell phones have revolutionized the way we receive news and important updates about the world, they are not as useful in the event of severe weather. Because cell reception can be faulty during severe weather and electrical outages can render phones without a full charge useless, it is best to have another way to access weather updates. A NOAA Weather Radio is a smart solution for this that you can keep in your disaster kit at all times.

If your home has been impacted by storm damage, we are here for you. You can contact us 247 to get a quick response to your home’s damages.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/18/2020 (Permalink)

Table tops for Certified: SERVPRO Cleaned Let people know that you care by displaying your commitment to cleanliness

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Rapid City today at  605-388-3000 for your Certified: SERVPRO Cleaned consultation.

The Kinds of Water Damage That We See After Heavy Rain | SERVPRO® of Rapid City

5/8/2020 (Permalink)

“heavy rainfall on top of metal roof of yellow house ” Heavy rains can cause serious water damage. SERVPRO of Rapid City have the trained technicians to fully restore your home.

Water damage can be caused by a whole host of things, but it is rare that it is as obvious or as sudden as you may assume it to be. In fact, we receive many calls following regular, steady rain showers, which often expose a home’s vulnerability to water after periods of heavy rainfall.

Understanding why (and where) this happens is the best way to prepare for it—and how to call us as soon as you notice signs of water damage so we can help.

Where Water Damage Might Be a Possibility After Heavy Rain

Backup of clogged gutters. Regular cleaning of your gutters is about more than just pulling out the debris—it actually prevents water damage, too. A gutter clog can lead to a backup throughout the system, which can allow water to seep into your roofline and cause damages.

Leaks around windows and doors. Windows and doors generally have protective seals around them, but as these seals become weather-worn, they can begin to allow more of the elements into the home. In the aftermath of heavy rain, this can result in soggy, warped wood that has become soaked over time.

Poor drainage around the foundation. The area around a home’s foundation is one where you definitely do not want the water to build up, as it can lead to moisture damaging the foundational blocks of the home. Drainage and landscaping are the best defenses against this.

Leaks in and around the roof. When conditions are right, even the most well-maintained roof can begin to leak during heavy rainfall. However, watching out for things such as missing shingles or weak spots can make you privy to any vulnerabilities before they cause problems.

Malfunctioning of a sump pump system. Worries regarding water damage lead many homeowners to install sump pumps, but it is important to remember to keep them well-maintained to avoid them from breaking down and causing more issues in the long run.

Leaks around chimneys and skylights. While features such as these are nice, they do introduce potential vulnerable spots into your roof and should therefore be inspected carefully and regularly to catch any potential leaks.

If you’ve experienced water damage to your home, we are here to help. You can call us 247 to have our trained technicians respond quickly and begin your restoration.

The 6-Step Approach We Take for Water Restoration | SERVPRO® of Rapid City

4/17/2020 (Permalink)

interior wood floor partially submerged in water When dealing with water damage, immediate action is crucial. Contact SERVPRO of Rapid City for prompt & dependable service.

Discovering that you have fallen victim to moisture damage is disheartening, but quickly taking action to start restoration is vital.

That is why we make sure our customers can call us at any time of the day or night to get their restoration started. Here is how our water restoration process works:

<h3steps-to-water-damage-restoration">6 Steps to Water Damage Restoration

1. Initial Emergency Contact
There is no limit to when water damage could strike, so we are here to answer your call at any hour. When you report water damage to us, we will ask you any pertinent questions to establish an overview of the damage so we can assemble the best response team to dispatch to you.

2. Inspection and Damage Assessment
We take safety very seriously, so the next step we will take is to check for any safety hazards or hidden leaks that could exacerbate the damage. After this, we will do an assessment of the damages that have occurred and review our restoration plan with you before we get started.

3. Moisture Extraction
Getting excess moisture out of the area is vital to mitigating any damages so we will take measures to pump and vacuum it out as quickly as we are able to—and considering our equipment can move hundreds of gallons of water at a time, we can generally do so quickly.

4. Dehumidifying and Drying
Once the standing moisture is removed, we swap out the pumps for dryers and dehumidifying tools to pull the moisture out of the pores of your home’s surfaces and structures as well as your belongings. Doing this thoroughly and quickly is the best defense against dangerous mold growth after water damage.

5. Cleaning Belongings
Contaminants and odors can linger long after the physical signs of water damage are gone, which is why we make sure to sanitize and deodorize everything that has been affected. This way you know your belongings are safe to use and do not have to worry about odors developing.

6. Restoration and Repair
We always guarantee a complete restoration after water damage, so we will handle all the cosmetic and structural repairs necessary to make your room look the same as it did before the damages. We can handle paint, flooring and other finishing touches for a full restoration job.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

What Steps to Take in the Aftermath of a Flood | SERVPRO® of Rapid City

4/14/2020 (Permalink)

three large houses in a neighborhood with home and street flooded If you’re experiencing any water damage from flooding, SERVPRO of Rapid City is available 24/7 to assist you with any repairs.

Because flooding events are becoming more and more common across the country, being prepared for how to react if one impacts your home is wise. It is normal to want to clean up quickly when you sustain flood damage, but it is essential to make sure you are taking smart steps and making your safety a priority when you do so.

Tips for Taking the Right Steps After a Flood

Avoid further safety hazards. Getting back to your home in order to survey and clean up the damage is often a top priority after a flood, but it is important to not rush there before the area has been deemed safe. Officials must check for damages hidden by the floodwaters such as electrical wires, animals and other contaminants, and exposing yourself to these can lead to serious injuries.

Air out the home. While the damage from rising waters can be significant, mold damage can be an auxiliary issue that can also pose its own set of problems. While mold will seek out any moisture-damaged space in the aftermath of a flood, airing out your home can discourage its growth and keep the air inside the home healthier for those working on the recovery process.

Document the damages. We understand the urge to begin cleaning up immediately after laying eyes on the damages to your home, but we always urge people to do a thorough documentation first. Make an inventory list of all damaged items and take photos of the rooms that have been impacted. Not only will this be helpful for your records, but it is also a big help if you are eligible to file an insurance claim for the damages.

Contact your restoration and insurance companies right away. For those who have purchased flood insurance, setting the policy claim in motion as quickly as possible will help things move much faster for you. Additionally, reach out to your restoration company as soon as you are able to after the flood, especially if they offer a 247 service. Leaving water damage unattended can cause it to compound, meaning quick and professional treatment is the best thing for your home.

If your home has been damaged in a flood, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

Why sump pumps fail

4/3/2020 (Permalink)

diagram of a sump pump Keep your sump pump in tip top shape

Power Failure

Your primary sump pump should not be treated any different than any other appliance in your home - without power, it is completely worthless.  As a safeguard, invest in a high-quality battery back-up sump pump.   A battery kept continually charged by the backup system operates a separate pump linked to the discharge pipe, providing you hours of protection until power is restored. Some backup pumps even monitor the condition of the battery and alert you when it needs to be replaced.

Frozen Discharge Pipe

If the discharge pipe is not installed pitched properly, water will collect and eventually freeze, causing a blockage. 

Switch Stuck in Place

There are several different types of sump float switches.  Vertical and tethered floats are the most common.  Vertical floats seem to work the best as tethered floats are known for getting stuck on the side walls of the sump pit (resulting in a flooded basement). 

Over-worked / Under-Powered Sump Pump

Not all pumps are created equal.  Make sure you install the correct horsepower pump capable of keeping up with your flow of water.   

Old Age

It is generally recommended that sump pumps should be replaced every five to seven years in order to be reasonably safe. Don’t wait until it’s too late!

Have a water damage from a sump pump failure? Call SERVPRO of Rapid City at (605) 388-3000

Are you ready for disaster?

4/3/2020 (Permalink)

House on fire Make sure your ready for all everything!

Have You Planned?

Preparing Your Home for an Emergency

Have you ever stopped to wonder what it is like for those who have suffered the loss of everything they own and love in a home fire? Have you ever wondered what it would be like if it were you?

If you have stopped to think about the impact a fire or other related emergency could have on you and your family, then you’re a step ahead! If not, it is time to start emergency planning now because the best thing you can be in the event of an emergency is, ready.

It is important to keep in mind every second counts and having a plan in place could mean the difference between life and death.

Here are some tips to help properly prepare:

  1. Plan and practice your emergency escape route
  2. Locate all known and potential exits from your home
  3. Purchase a home fire extinguisher and store it in a safe, easy-to-locate place
  4. Install and properly maintain a smoke detector
  5. Ask your local fire department to inspect your home for fire safety

In addition to the steps mentioned above, SERVPRO offers an Emergency Ready Profile for your home or business. This profile contains all important information such as water and gas shut off locations and key contacts in one convenient location.

If you are interested in getting your home or business ready for a possible emergency, call us today! (605) 388-3000

We Strive to Restore your Life to the way it was.

4/2/2020 (Permalink)

picture of a person helping a person up a hill and a quote from the Dalia Lama "our prime purpose in life is to help others" We are here to SERV

What happens when your smoke detector goes off in the middle of the night? Well, for most of us, we get up, grab the kids and pets, and then evacuate. At that moment, we aren't thinking about our things, the memories saved in the pictures on your wall. At that moment, all we can think about is getting our family out safely.

Then the shock sets in. You are watching your home burn, and it hits you, the realization of what is happening, and you start to think of everything you had to leave inside. The fire department shows up, puts out the fire, the house is boarded up and you either must stay with a friend, family member or in a hotel.

The next day you arrive on-site with a restoration team. Feeling a little hopeless as you go through your home seeing the destruction from the fire, not knowing there is still hope. The restoration company is telling you how they can save that old chest your grandmother passed down, or they can restore the pictures on the wall.

Here at SERVPRO of Rapid City, we are here to walk with you through those times. We can help pack up the house, taking special care that nothing else gets damaged before we start restoring your home to what it was before the fire. We have special equipment to help remove the smell of smoke from the undamaged parts of the house while we work diligently to give you back your home. And when that day comes, we will greet with smiles as we say Welcome Home.

Property Managers Wanted!!

4/1/2020 (Permalink)

Picture of house on clip board and people shaking hands We work great with property managers!!!

At SERVPRO of Rapid City, we work with a wide range of types of property managers.  The term property management is defined as:

The process of managing property that is leased to a tenant. This includes handling all day-to-day activities that are centered around this specified property. Properties may include residential, commercial and/or industrial real estate including single family dwellings, apartment complexes, hotel facilities, condominium units and shopping centers.  

We know that property management encompasses an exponentially large pool of possible remediation/maintenance scenarios. We have developed customized cleaning services to meet the needs of each type of the property management industry. We have undergone additional training targeted towards facing the mitigation challenges that a large or multi-tenant property may present. We are also in the business of operating a business, so most importantly we understand that downtime means revenue lost. We have the experience to get any job, no matter how large, done quickly and efficiently. We also offer a free service to help you prepare for the unexpected. Our Emergency Ready Profile can help save time and money should you experience damage. Call our offices at 605-388-3000 for more information or if you would like to put together an ERP please call our office to schedule a time.

Is your kit ready?

3/30/2020 (Permalink)

picture of an emergency kit Kit for 2 people for 3 days

The American Red Cross encourages that each household and car have a preparedness kit, but unfortunately only 51.5% of US homes reportedly have an emergency kit ready. Kits should include the following:

  • water
  • canned food
  • a can opener
  • flashlights
  • batteries
  • including enough food
  • water for each person in your household for 5 days

Start with a power outage kit, grab an old backpack or duffel and add in plenty of bottled water, battery-operated radio and clock, flashlight for each member of your household including extra batteries, non-electric can opener, list of emergency phone numbers including family and friends and a first aid kit.

SERVPRO of Rapid City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. We can handle any size disaster!

Call SERVPRO of Rapid City (605)388-3000